Customer satisfaction and product quality are at the heart of MASSIVE’s values and its business strategy, continuous improvement is in our DNA. We maintain very high standards for quality control, including zero tolerance for errors, and have implemented systemic processes to achieve these standards such as a 4-eyes principle.MASSIVE follows customer needs and strives to exceed their expectations, quality is not a structure but a culture, quality is made by those who work, everyone in the company has a customer to satisfy, each manufacturing process is responsible for the quality of its work, everyone must have in mind the receiver of their output.

Quality Policy:

Take quality as the main checking point, starting from the detail, the manufacture of high-quality products provides a satisfying product and service for the customer.

Quality Target:

- Punctual delivery rate: 100%

- Production perfect rate: 98%

- The inspection rate of finished products:  99%

Service Target:

- Customer satisfaction: 99.9%

- Customer complaint/return rate:0.5%/0.5%

- Customer Complaint Handling

- Action time: within 1 hour, Processing time: within 4 hours

Document Examination:

Conduct detailed engineering inspection of customer information, solve problems in time and put forward reasonable Suggestions.

Product Inspection:

- Incoming material inspection - qualified warehousing, unqualified return

- Tooling Jig test - send to relevant departments qualified, rejected return

- Production process inspection - the product of each process is qualified before entering the next process, and the patrol inspection control is added.

Acceptance Standard:

- IPC-A-600G Standard (PCB AQL)

- IPC-6018A (High-Frequency PCB acceptance standard)